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How jackpotcity Handles Your Personal Data

When you open an account and fund it through DANA, OVO, or GoPay, you share data with us — and this page tells you exactly what we collect, why we keep it, and how you can request changes.

DANA, OVO & GoPay transaction data coveredAccount security & access logs explainedYour data rights, clearly statedCookie use disclosedContact path for data requests included
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jackpotcity How jackpotcity Handles Your Personal Data
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Our approach to data handling is built around the minimum necessary — we collect what we need to keep your account running and nothing extra. Encryption is applied to data in transit and at rest, so information moving between your device and our servers — including payment confirmations from DANA, OVO, or GoPay — is not readable if intercepted. Access to your stored data inside our systems is restricted to the teams that have an operational reason to see it, and those access logs are themselves retained and audited.

Encrypted Data in Transit

Every connection between your device and the jackpotcity platform runs over SSL encryption. This covers account login, wallet top-ups via DANA, OVO, or GoPay, and live-session activity. Data moving in either direction cannot be read by a third party intercepting the connection.

Cookie Use Disclosed

We use session cookies to keep you logged in across pages and preference cookies to remember your display settings. Analytics cookies measure which sections of the lobby you visit most. You can adjust cookie permissions through your browser settings at any time without losing access to your account.

Account Security Logs

Each login to your account — including the device type, approximate location, and timestamp — is recorded. If we detect a login from an unrecognised device or region, we will flag it and may ask you to verify via OTP before the session proceeds. You can view recent login activity in your account security tab.

Data Retention Policy

Account credentials stay on file for as long as your account is active. Transaction records linked to your DANA, OVO, or GoPay deposits are retained in line with applicable financial record requirements. Device and session logs are rotated on a rolling basis and are not stored indefinitely.

Your Right to Access and Correct

You can request a full export of the personal data we hold on your account at any time. If any detail is incorrect — for example a contact number entered during registration — our support team can update it after verifying your identity through the standard account confirmation steps.

Account Closure and Data Deletion

If you choose to close your account, we will remove your personal profile from active systems. Some transaction records may be retained for the minimum period required under applicable law before being deleted. You can request account closure through live chat or email support — the process does not require a phone call.

DATA REQUEST CONTACTS

How to Reach Us About Your Privacy

If you have a question about the data we hold on your account — or you want to correct, export, or delete it — our support team handles these requests directly. You can reach us through live chat inside the account dashboard, by email, or via the in-app help button on mobile. We aim to respond to all data-related queries within a reasonable working window. For wallet-linked issues — such as a DANA or OVO transaction appearing incorrectly in your account history — include your transaction reference number so we can pull the exact record and resolve it faster.

Live Chat Access live chat from your account dashboard — available around the clock. Use this channel for urgent data queries, account access issues, or if a GoPay deposit has not reflected correctly in your transaction history.
Email Support Send your data request, correction, or deletion enquiry to our support email. Include your registered account name and the specific data point you are asking about. We handle wallet-linked transaction queries — DANA, OVO, GoPay — through this channel as well.
In-App Help On mobile, tap the help icon in the top navigation to open a support form. This routes directly to our account team and is the fastest path for questions about data stored against your device or your recent login activity.

Common Questions About Your Data and This Policy

Below are the questions we hear most often about how jackpotcity handles personal data — covering what we collect, how payment information is stored, your access rights, cookies, and how to contact us if something needs to change. If your question is not here, our support team handles data queries through live chat and email.

At registration we collect your name, email address, date of birth, and contact number. If you deposit via DANA, OVO, or GoPay, the payment processor also sends us a transaction reference and amount. We do not collect your e-wallet PIN or password — those remain in your wallet app only.

We receive only what the payment processor passes to us — a transaction reference, amount, and confirmation status. Your full DANA, OVO, or GoPay account number and PIN are never transmitted to or stored on our servers. The wallet app handles authentication on its own side of the transaction.

All connections run over SSL encryption, which means data moving between your device and our platform cannot be read if intercepted. Login sessions are also monitored — if access is detected from an unrecognised device, we will prompt an OTP verification before allowing the session to continue.

Access to stored personal data is limited to teams with an operational reason to view it — account security, payment reconciliation, and customer support. Each access instance is logged internally. No one outside those functions can pull your account record without an escalated internal authorisation.

We share data only with the payment processors — DANA, OVO, GoPay — that handle your transactions, and only the information those processors need to complete the transfer. We do not sell your personal data to advertisers or external marketing services. Third-party analytics tools receive only aggregated, non-identifiable usage data.

Cookies are small files stored in your browser that help the site remember your session and preferences. We use session cookies to keep you logged in, preference cookies to remember display settings, and analytics cookies to understand which parts of the lobby get the most use. You can adjust these through your browser settings without losing account access.

Active account data is retained while your account remains open. Transaction records linked to deposits via DANA, OVO, or GoPay are kept for the minimum period required under applicable financial record rules. Device and session logs rotate on a rolling schedule and are not stored indefinitely. Closing your account triggers removal of your personal profile from active systems.

Yes. Contact our support team via live chat or email and ask for a data export. We will verify your identity through the standard account confirmation steps, then prepare and send the data we hold on your profile. This covers registration details, transaction references, and account security log summaries.

Reach out through live chat or email support and tell us which detail needs correcting — for example a contact number or email address entered incorrectly at registration. Our team will verify your identity and update the record. Some fields may require supporting documentation before a change is applied.

Send a closure request through live chat or email — no phone call is needed. We will process the account closure, remove your personal profile from active systems, and retain only the transaction records required under applicable law before those are also deleted. You will receive confirmation once the process is complete.

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