Reference

Terms, Rights, and How We Run Things

The legal terms on this page set out how your account works at jackpotcity, what your rights are when you make deposits via DANA, OVO, or GoPay, and how we handle your data.

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jackpotcity Terms, Rights, and How We Run Things
LEGAL CONTACT PATHS

Where to Send Your Legal and Account Queries

Live Chat Support Our live chat channel is the fastest path for account queries that have a legal dimension — such as disputing a DANA or OVO transaction, requesting a copy of your account data, or asking about regional access eligibility. The chat window is available around the clock from your account area.
Email for Formal Requests For formal requests — data deletion, written records of account history, or any matter requiring a documented response — email is the right channel. Use the address listed in your account settings. We aim to respond to formal legal queries within the timeframe required by applicable policy.
Account Notification Centre Material changes to these terms are posted in your account notification area before they take effect. Check this section after any login if you have an open query about a policy update. You can acknowledge or dispute a change from there without needing to contact support separately.
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account Access

Data Encryption in Transit

Every request between your device and our servers — including account logins, DANA or OVO deposit confirmations, and profile updates — travels over an SSL-encrypted connection.

OTP Account Verification

When you log in from a new device or request a withdrawal, we send a one-time code to your registered phone number. You enter that code to confirm it is you.

Wallet Verification Steps

Before your first withdrawal, we verify that the e-wallet name on your account matches the name registered with DANA, OVO, or GoPay. This is a one-time step: upload a screenshot of your wallet profile page showing your registered name.

Data Retention and Deletion

We keep your account data for as long as your account is active and for a period after closure as required by applicable record-keeping obligations. If you want your data deleted, submit a formal request via email.

Cookie Use and Consent

We use cookies to keep your session alive, remember your preferred payment method — such as GoPay — and track which game categories you open most. You can manage cookie preferences in your browser settings.

Who to Contact for Rights Requests

Any request related to your legal rights — access to your data, correction of account details, or a query about how your GoPay or OVO transaction was recorded — goes to our support team via live chat or formal email.

What You Actually Need to Know About Our Terms

Below are the questions we get most often about account rights, data handling, payment terms, and how our legal framework works for accounts based in Indonesia. If your question is not here, live chat is the fastest route to a direct answer.

Yes. The moment you create an account and fund it — whether via GoPay, OVO, or DANA — these terms apply to the full relationship: deposits, withdrawals, data handling, and dispute resolution. The payment method you use does not change which terms govern your account.

Open a live chat and share your DANA transaction reference number. We cross-reference it against our payment records. Most discrepancies are reconciled quickly once we match the reference. Avoid making a second deposit before the first one is resolved — it makes reconciliation harder.

Yes, you can submit a formal data access request by email to the address in your account settings. We will compile a summary of the personal data we hold — account details, transaction records, login history — and send it to your registered email within the period required by our data policy.

Contact support via live chat or email with the specific field you want corrected — your name, phone number, or registered e-wallet details. We verify the correction against the documents you uploaded during wallet verification, then update the record. You will receive a confirmation once the change is applied.

Access depends on local law and is available only where local regulations permit. We do not make a blanket claim that all features are legally accessible throughout Indonesia. You are responsible for checking whether using an online gaming platform is permitted under the rules that apply to your location.

We retain account and transaction data for a period after closure as required by the record-keeping obligations that apply to our operations. The exact retention period depends on the type of data. After that period, data that does not need to be held for regulatory reasons is deleted or anonymised.

We share data with payment processors — including OVO and DANA's infrastructure — only to the extent needed to complete your transactions. We do not sell your personal data to third parties for marketing. Our data policy sets out every category of third party that may receive data and why.

Material changes are posted in your account notification area before they take effect. If you disagree, you can raise a formal objection via email before the new terms apply. Continuing to use the platform after the effective date is treated as acceptance. If you do not accept, you should close your account before the change takes effect.

Session cookies are required for account functions — they keep you logged in as you move between the lobby, your wallet, and live tables. Analytics and preference cookies, such as the one that remembers your GoPay payment choice, are optional and can be declined in your browser settings without breaking core account features.

Send a written request to the support email address listed in your account settings. Include your account ID, the nature of the request — data access, dispute, correction — and any reference numbers, such as a GoPay or OVO transaction code. We log formal requests separately from general support tickets and handle them under the data and dispute terms set out on this page.

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